Legal

Terms of Service

Last updated: 28 August 2026

Welcome to Sanctuary

By using Sanctuary, you agree to these Terms of Service. Please read them carefully. Sanctuary is a wellness app that transforms your daily steps into a digital garden experience with real-world rewards. Our goal is to make walking more rewarding and enjoyable.

Account & Eligibility

You must be at least 18 years old to create an account or use Sanctuary

You may sign in using Apple, Google, or Email authentication

You are responsible for maintaining the security of your account

One account per person; creating multiple accounts is prohibited

How Sanctuary Works

With your permission, Sanctuary reads step totals from Apple Health or Health Connect to generate “Spirit Energy” that grows your digital garden:

  • Steps are converted to energy using server-side calculations
  • Energy automatically feeds your active plant through 10 growth stages
  • Completing growth stages earns Flowers, Shards, and Badges
  • Flowers can be redeemed for real rewards from partner brands

Prohibited Activities

To maintain a fair experience for everyone, the following are prohibited:

  • Manipulating or faking step data
  • Using third-party tools to automate or cheat the system
  • Exploiting bugs or vulnerabilities
  • Selling or transferring accounts or rewards
  • Reverse engineering the app

We have server-side anti-cheat systems with thresholds for maximum steps per minute/hour. Violations may result in account suspension.

Rewards & Virtual Items

Flowers, Shards, Badges, and other virtual items have no real monetary value

Rewards are subject to availability and partner terms

Reserved vouchers expire after a set time if unclaimed

We reserve the right to modify the rewards system and virtual economy

In-store rewards may require travel; travel and other costs are not included unless expressly stated

Disclaimers

Sanctuary is a wellness and entertainment app. It is not a medical device, does not diagnose, treat, cure, or prevent any medical condition, and does not prescribe exercise. Rewards do not require or instruct you to exceed limits that are safe for you.

Choose activity appropriate to your health, ability, surroundings, weather, and local conditions. Stop if you feel pain, dizziness, shortness of breath, or otherwise unwell. Seek urgent help when appropriate, and consult a qualified healthcare professional before beginning or changing an activity program if you have health concerns.

Sanctuary is provided “as is” to the extent permitted by applicable law. We do not guarantee uninterrupted service or exact step-count syncing. Nothing in these Terms excludes consumer protections or other rights that cannot lawfully be excluded.

We may update these Terms at any time. Continued use of Sanctuary after changes constitutes acceptance of the updated Terms.

Questions?

If you have any questions about these Terms, please contact us at:

contactus@my-sanctuary.com